Garden Review UK

In a significant development in the UK tools and hardware retail sector, the FFX brand and its website have been acquired by ITS, the UK’s largest independent supplier of power tools, after Folkestone Fixings Ltd (FFX) entered administration. The news follows the appointment of PwC as administrators on 20th September 2024, with the company forced to cease trading due to financial difficulties.

While the closure of FFX’s stores and online operations may have caused concerns for its loyal customers, ITS has stepped in to take over the brand, bringing with it over 40 years of experience in the industry. Established in 1979, ITS is known for its next-day delivery service, a wide product range, and 5-star customer support, making the transition smoother for FFX customers.

A Seamless Shopping Experience

In an official statement, ITS assured FFX customers that they remain committed to providing the same high standards of service they were used to, now through the ITS.co.uk platform. Customers can continue to shop with confidence, enjoying access to over 20,000 products in stock and the same fast, reliable delivery options.

ITS has built a reputation as a trusted retailer within the power tools and hardware market, and FFX customers can now benefit from the extensive experience and infrastructure that have made ITS a leader in the industry.

Supporting FFX Customers

However, ITS clarified that while they have acquired the FFX brand and website, they are not responsible for any refunds, outstanding orders, or other unfulfilled obligations related to purchases made before FFX entered administration. PwC, as the appointed administrator, will handle matters related to the liquidation of FFX. Despite this, ITS has committed to assisting former FFX customers with any inquiries they may have regarding previous orders and will provide guidance on the next steps wherever possible.

A New Chapter Under ITS

This acquisition offers FFX customers a new beginning, with ITS bringing its extensive product selection, renowned customer service, and reliable logistics to the table. Whether customers are trade professionals or DIY enthusiasts, ITS’s customer-first approach, backed by decades of industry expertise, ensures that the shopping experience remains smooth and efficient.

The administration of FFX may have marked the end of an era for the Folkestone-based retailer, but under the ITS umbrella, FFX customers can continue to access the tools and hardware they need with confidence. As ITS looks to welcome these customers into their fold, they are poised to maintain the same level of dedication that has earned them their top-tier reputation in the UK tool industry.

This acquisition reflects ITS’s commitment to expanding its reach while upholding the values and standards that have made it a trusted name for over four decades. FFX customers can expect the same high-quality service as they transition to ITS’s platform, ensuring that their tool and hardware needs are met without disruption.

For any former FFX customers with concerns about past orders, ITS is offering assistance where possible, while any claims or outstanding issues will be handled by PwC.

ITS’s acquisition of FFX provides a lifeline for FFX customers following the company’s administration. With ITS’s solid reputation, extensive product range, and commitment to exceptional service, this transition is set to benefit FFX customers, allowing them to continue shopping with confidence and reliability.